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Mistakes
Managers Make. . .
by Christine Corelli
Throughout
my working career as a speaker and consultant, I've encountered a number of
management attitudes and behaviors that can hold back an organization's
success. Although some of these
may not be consciously exhibited, the lack of awareness of such behaviors is
usually 75% of the battle. The impact can be unhappy customers, poor morale,
disgruntled employees, low productivity and a stressful environment for all
concerned.
Below
are five major mistakes I've seen managers make that can prevent an
organization from moving forward.
|
1. Failing to "Lead by Example." "You
can buy a man/woman's time. You can even buy their skilled muscular
motions per hour. But you can't buy their loyalty or the devotion of
their hearts and souls. These
you must EARN" (Clarence Francis) Leading
by example, or "walking your talk" is critical to true
leadership. You will
never earn the respect of others if your example is not congruent with
the values of honesty, integrity, fairness, professionalism, and
ethics. The best |
It's
not what you
eat but what you digest that makes you strong. Not what you read but what you remember that makes you learned. Not what you gain but what you save that makes you rich. Not what you profess, but what you practice that Practice integrity. (unknown) |
2.
Not Listening
You
need to get out from behind your desk or cubicle and talk to your people in
your company and in the field. Then, ASK QUESTIONS. Be sure to listen with
both your eyes and ears. Also, if your culture is such that employees are
encouraged to come forth with their ideas and you don't listen, you will end
up managing a bunch of robots who go through the motions of their job and
never put their
Listen
and discover opportunities to take action to improve operations, procedures,
policies and customer care.
Listen
to the voice of your customer and respond to them in a manner that builds
strong relationships with them. Quality customer relationships breed
long-term profitability.
3.
Failure to Train and Develop Staff
Assuming
your staff will eventually "catch-on" or automatically know how to
service customers is a major mistake. Fail to train people in customer
4.
Communicating Poorly
Failing
to keep your people informed on what's happening and why, not explaining
your expectations, or why you must institute change without honest and
"open" communication would not only be highly ineffective, but is
definitely not a characteristic of managerial excellence. You must clearly
articulate and communicate effectively, energize your people, and keep
people inspired.
5.
Motivating by Fear
This
went out with the typewriter. Don't
be too impressed with your title, and if you have a big stick throw it out.
Motivate people with strong leadership skills: bring out the best in
them. Recognize, reward, encourage and appreciate
The
whole team makes it happen. Everyone on your team play an important role in
the overall success of your company. Give credit where credit is due, and
make sure they feel they are a strong part of your company. Show them you care as much about them as you care about your
profits.
Make
people feel they are working with you, not for you.
Your
main purpose as a manager is to lead your organization into a successful
future. If you want to achieve managerial excellence, be sure no one in a
management position is making these damaging mistakes.
Bring
Christine to your next meeting or conference. She
is an international business speaker who speaks from EXPERIENCE, not
textbook theory, and is the author of "Wake Up and Smell the
Competition - They're Closer Than You Think"
- How to Compete and Win in Today's Real World" . For
information on her speaking and training programs call 352-438-0261
[email protected]
www.ExpertSpeaker.com/Speakers/corelli.htm
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